9wicket Privacy Policy — Your Data, Protected

9wicket is an online gaming platform operating at https://9wicket.onl, offering crash games, slots, card games, and bingo to players in Bangladesh. When this Privacy Policy refers to "9wicket", "we", "us", or "our", it means the operator of the 9wicket platform.

9wicket acts as the data controller for the personal information you provide when registering, playing, or contacting us. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it safe.

If you have any questions about how 9wicket handles your personal data, you can reach our team at any time at [email protected]. We take privacy enquiries seriously and aim to respond within 48 hours.

9wicket collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third parties such as payment providers during transaction processing.

The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

9wicket uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which we process your data are:

• Account Management: Creating and maintaining your 9wicket account, verifying your identity, and managing your account settings and preferences.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate financial records of all transactions.
• Game Delivery: Providing access to 9wicket games including Monster Crash, Crazy 777, Plinko, Cocktail Nights, Rummy, and Go Goal Bingo, and recording game outcomes for dispute resolution.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct that could harm you or other 9wicket players.
• Legal Compliance: Meeting our obligations under applicable laws, including identity verification requirements and financial record-keeping obligations.
• Customer Support: Responding to your enquiries, resolving complaints, and providing assistance with your 9wicket account.
• Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and providing appropriate support tools.
• Platform Improvement: Analysing usage data in aggregate to understand how players use 9wicket and improve the platform experience.
• Marketing Communications: Sending you information about 9wicket promotions, bonuses, and new games — but only where you have given consent or where we have a legitimate interest to do so.

9wicket processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract Performance: Processing that is necessary to deliver the services you signed up for when you created your 9wicket account — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with applicable laws, such as identity verification, anti-money laundering checks, and financial record-keeping.
• Legitimate Interests: Processing that serves 9wicket's legitimate business interests — such as fraud prevention, platform security, and improving our services — where those interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing emails or SMS messages about 9wicket promotions. You can withdraw consent at any time.

Where we rely on legitimate interests as our legal basis, we carry out a balancing test to ensure that our interests do not override your fundamental rights and freedoms. If you would like more information about any specific balancing test, contact us at [email protected].

9wicket does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Providers: bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Identity Verification Services: Third-party KYC providers may receive your identity documents and personal details to verify your age and identity as required by law.
• Fraud Prevention Services: We may share data with fraud detection and anti-money laundering service providers to protect the integrity of the 9wicket platform.
• Legal Authorities: 9wicket will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by law, or where we believe disclosure is necessary to protect the rights, property, or safety of 9wicket, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 9wicket's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and your options.

All third parties with whom 9wicket shares personal data are required to handle that data securely and in accordance with applicable privacy laws. We do not permit third parties to use your data for their own marketing purposes.

9wicket uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

The types of cookies 9wicket uses include:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional Cookies: Remember your preferences such as language settings and game display options to personalise your 9wicket experience.
• Analytics Cookies: Help us understand how players navigate 9wicket — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate and does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9wicket platform. For more control over analytics cookies, look for the cookie preference option within your account settings.

9wicket retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

• Account Data: Retained for the duration of your account and for a minimum of five years after account closure, as required for financial record-keeping and anti-money laundering compliance.
• Transaction Records: Retained for a minimum of five years from the date of each transaction.
• KYC Documents: Retained for the duration of your account and for five years after closure.
• Support Communications: Retained for three years from the date of the last communication.
• Technical and Usage Data: Retained for up to 24 months, after which it is anonymised or deleted.
• Marketing Consent Records: Retained for as long as you remain subscribed, plus three years after you unsubscribe, as evidence of consent.

When personal data is no longer required, 9wicket securely deletes or anonymises it so that it can no longer be linked to you. If you request deletion of your data before the end of the standard retention period, we will delete what we legally can and explain any data we are required to retain.

9wicket takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration.

• All data in transit is protected by TLS (Transport Layer Security) encryption.
• Sensitive data at rest is encrypted using AES-256 or equivalent standards.
• Access to personal data within 9wicket is restricted to staff who need it to perform their job functions, and all staff with data access are subject to confidentiality obligations.
• Our systems are monitored continuously for suspicious activity, and we conduct regular security assessments.
• We maintain an incident response plan so that in the event of a data breach, we can act quickly to contain it and notify affected players as required by law.

While 9wicket takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong password, enable two-factor authentication if available, and never share your login credentials with anyone.

As a 9wicket player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days and will not charge a fee for reasonable requests.

9wicket is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use any 9wicket service.

If 9wicket becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposits made. If you are a parent or guardian and believe your child has registered on 9wicket, please contact us immediately at [email protected] and we will act without delay.

We use age verification checks during registration and may request supporting documents at any time to confirm that a player meets the minimum age requirement. Protecting minors from gambling is a responsibility we take seriously at 9wicket.

9wicket may send you promotional communications about bonuses, new games, and special offers via email or SMS. We will only send marketing messages where you have given your consent during registration, or where we have a legitimate interest to contact you about similar services you have already used.

• You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email we send.
• To opt out of SMS marketing, reply STOP to any marketing SMS from 9wicket.
• You can also update your communication preferences by contacting [email protected].
• Opting out of marketing communications will not affect transactional messages — we will still send you important account notifications, deposit confirmations, and withdrawal updates.

9wicket does not share your contact details with third-party marketers. Any promotional communication you receive will come directly from 9wicket and will relate to 9wicket services only.

The 9wicket platform may contain links to third-party websites or services — for example, links to payment provider support pages. These third-party sites operate under their own privacy policies, and 9wicket is not responsible for their content or data practices.

We recommend reviewing the privacy policy of any third-party site before providing your personal information. 9wicket's Privacy Policy applies only to data collected and processed by the 9wicket platform at https://9wicket.onl.

9wicket may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email and display a prominent notice on the 9wicket platform.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this Privacy Policy periodically so you stay informed about how 9wicket protects your data.

If you continue to use 9wicket after the effective date of any update to this Privacy Policy, you are deemed to have accepted the updated version. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this 9wicket Privacy Policy or the way we handle your personal data, please get in touch:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 9wicket account dashboard
• FAQ: Visit our FAQ page for answers to common privacy questions

We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days. For complex requests — such as data subject access requests — we may need up to 30 days from receipt of your request and any required identity verification.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.