9wicket Terms and Conditions — Know Your Rights

By registering an account on 9wicket, accessing any part of the platform, or placing any bet or wager, you confirm that you have read and accepted these Terms and Conditions in their entirety. These terms apply to all users of the 9wicket platform, including registered players, visitors, and anyone who interacts with any 9wicket service.

These 9wicket Terms and Conditions are effective from the date of your registration and remain in force for as long as your account is active. If you continue to use 9wicket after any update to these terms, you are deemed to have accepted the updated version.

9wicket may offer additional terms for specific promotions, games, or features. Where additional terms exist, they supplement these Terms and Conditions and should be read alongside them. In the event of a conflict, the specific terms for that promotion or feature will take precedence.

To register and play on 9wicket, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. 9wicket does not permit underage gambling under any circumstances.
• You must be a natural person — corporate entities may not register as players.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or close family member of a 9wicket employee.
• You must not already hold an active or previously suspended 9wicket account.

Each player is permitted to hold one account only. Creating multiple accounts — whether under your own name or using another person's identity — is a serious violation of these 9wicket Terms and Conditions. If multiple accounts are detected, all accounts will be suspended, all balances will be forfeited, and the matter may be referred to relevant authorities.

During registration, you are required to provide accurate and complete personal information including your full name, date of birth, email address, and mobile number. 9wicket reserves the right to request supporting documents to verify this information at any time. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of any pending withdrawals.

You are solely responsible for maintaining the confidentiality of your 9wicket account credentials, including your username, password, and any two-factor authentication codes. 9wicket will never ask you for your password via email, chat, or phone.

All activity that occurs under your account is your responsibility. If you suspect that your account has been accessed without your authorisation, you must notify 9wicket support immediately at [email protected]. We will investigate and take appropriate action, which may include temporarily locking your account while the investigation is ongoing.

• Do not share your login credentials with anyone, including friends or family members.
• Use a strong, unique password that you do not use on other websites.
• Enable two-factor authentication if available on your account.
• Log out of your account when using a shared or public device.
• Do not access 9wicket over unsecured public Wi-Fi networks.

9wicket will not be held liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable precautions to protect your login credentials.

9wicket accepts deposits in Bangladeshi Taka (BDT) only. The following payment methods are currently supported for deposits:

• bKash — minimum deposit ৳10
• Nagad — minimum deposit ৳10
• Rocket — minimum deposit ৳10

All deposits must be made from a payment account that is registered in your own name. 9wicket does not accept deposits from third-party accounts. If a deposit is received from a payment account that does not match your registered name, the deposit may be reversed and your account suspended pending investigation.

Deposits are credited to your 9wicket account balance in real time in most cases. If a deposit does not appear within 30 minutes, contact our support team with your transaction reference number and we will investigate promptly.

9wicket does not charge fees on deposits. However, your mobile money provider may apply their own transaction fees, which are outside 9wicket's control. Check with your bKash, Nagad, or Rocket account for applicable charges before depositing.

Withdrawals from your 9wicket account are processed to the same payment method used for your most recent deposit. This is a security measure to prevent money laundering and protect player funds. Withdrawals are paid in BDT only.

Before your first withdrawal, 9wicket may require you to complete identity verification (KYC). This typically involves submitting a copy of a government-issued ID and proof of your mobile money account ownership. Verification is a one-time process and is required to protect both you and the platform.

• Minimum withdrawal amount: ৳100
• Maximum withdrawal per transaction: subject to your account tier and VIP level
• Processing time: most withdrawals are completed within minutes; complex cases may take up to 24 hours
• Withdrawals of bonus-derived winnings are subject to wagering requirements being met in full

9wicket reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, a chargeback dispute is in progress, or your account verification is incomplete. In such cases, our support team will contact you with details of what is required to release the funds.

9wicket offers various bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each offer, as well as the general bonus rules set out here.

Welcome Bonus: New players who register and make their first deposit on 9wicket are eligible for a 100% deposit match bonus up to ৳5,000. This bonus is credited automatically upon qualifying deposit. The welcome bonus carries a wagering requirement of 20x the bonus amount before any withdrawal can be made.

• Bonuses are for personal use only and cannot be transferred between accounts.
• Only one bonus can be active at a time unless otherwise stated in the promotion terms.
• Wagering requirements must be met within the validity period stated for each bonus. Expired bonuses are forfeited.
• 9wicket reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Attempting to exploit bonuses through multi-accounting, collusion, or systematic low-risk wagering strategies will result in bonus cancellation and possible account suspension.
• Free spins and free bet bonuses are subject to their own specific terms, which will be published alongside the relevant promotion.

If you have any questions about whether a specific wagering strategy qualifies under a bonus offer, contact 9wicket support before proceeding. We'd rather clarify upfront than have to cancel a bonus after the fact.

All games available on 9wicket — including Monster Crash, Crazy 777, Plinko, Cocktail Nights, Rummy, and Go Goal Bingo — operate using certified random number generators (RNG). The outcomes of all games are genuinely random and cannot be predicted or manipulated by any party, including 9wicket staff.

Each game has its own specific rules, which are accessible within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. 9wicket will not refund bets placed in error or due to a player's misunderstanding of game rules.

• Bets placed and confirmed cannot be cancelled or reversed.
• In the event of a technical fault during a game round, 9wicket will investigate and resolve the issue fairly. Bets affected by a verified technical fault may be voided and stakes returned.
• 9wicket's decision on the outcome of any disputed game round is final, subject to the formal complaints process.
• Game results displayed on your device are for informational purposes. The server-side result is the authoritative record.

9wicket publishes its RNG certification details within the platform. Players who wish to independently verify the fairness of any game are encouraged to review this documentation.

The following activities are strictly prohibited on 9wicket and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Registering more than one account on 9wicket
• Providing false, misleading, or stolen identity information during registration or verification
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with games or the platform
• Colluding with other players to gain an unfair advantage in any game
• Exploiting software bugs, glitches, or errors to generate winnings — any winnings generated through exploitation will be voided
• Attempting to launder money or use 9wicket for any illegal financial activity
• Initiating fraudulent chargebacks or payment disputes
• Harassing, threatening, or abusing 9wicket staff or other players
• Accessing 9wicket from a jurisdiction where online gambling is prohibited
• Allowing a minor to access or use your 9wicket account

9wicket employs fraud detection systems that monitor for unusual patterns of play and payment activity. If your account is flagged, we may request additional verification before allowing further play or withdrawals. Cooperation with our verification process is a condition of continued account access.

9wicket is committed to promoting responsible gaming. We believe that gambling should be an enjoyable form of entertainment, and we provide tools to help players stay in control of their activity on the platform.

The following responsible gaming tools are available to all registered 9wicket players:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately and can only be reduced without a cooling-off period.
• Session Time Reminders: Set alerts that notify you when you have been playing for a specified amount of time.
• Self-Exclusion: Lock your account for a period of your choosing, from 24 hours to permanent. During self-exclusion, you cannot deposit, play, or receive promotional communications.
• Reality Checks: Periodic pop-up notifications showing how long you have been playing and your net win/loss for the session.

If you are concerned about your gambling habits or those of someone you know, please contact our support team at [email protected]. Our team is trained to respond with care and without judgment. We can help you access the right tools or point you toward external support resources.

9wicket strictly prohibits gambling by anyone under the age of 18. If you are aware of a minor accessing gambling services, please report it to us immediately.

All content on the 9wicket platform — including but not limited to the website design, logos, game graphics, text, software, and trademarks — is the intellectual property of 9wicket or its licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any 9wicket content without prior written permission.

Your use of the 9wicket platform grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not include the right to scrape data, reverse-engineer any software, or use 9wicket content for any commercial purpose.

Any feedback, suggestions, or ideas you submit to 9wicket may be used by us without obligation to compensate you or credit you as the source.

9wicket provides its platform on an "as is" and "as available" basis. While we work hard to keep the platform running smoothly, we cannot guarantee uninterrupted access or that the platform will be free from errors at all times.

To the maximum extent permitted by applicable law, 9wicket will not be liable for:

• Any loss of profits, revenue, or winnings arising from platform downtime or technical faults
• Any indirect, incidental, or consequential losses arising from your use of 9wicket
• Losses resulting from your failure to secure your account credentials
• Losses resulting from your reliance on information published on the platform that later proves to be inaccurate
• Any losses arising from events outside 9wicket's reasonable control, including internet outages, payment provider failures, or force majeure events

Nothing in these terms limits 9wicket's liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

9wicket reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, where we have reasonable grounds to believe that:

• The account holder has violated any provision of these Terms and Conditions
• The account is being used for fraudulent, illegal, or money laundering purposes
• The account holder has initiated a chargeback or payment dispute in bad faith
• The account holder has provided false identity information
• Continued operation of the account poses a risk to 9wicket or other players

Where an account is suspended pending investigation, 9wicket will contact the account holder within a reasonable timeframe to explain the reason and outline what steps, if any, can be taken to resolve the matter.

You may close your own 9wicket account at any time by contacting [email protected]. Any real-money balance remaining in your account at the time of closure will be returned to your registered payment method, subject to standard verification requirements being met. Bonus balances that have not met wagering requirements will be forfeited upon account closure.

9wicket collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering on 9wicket, you consent to the collection and use of your personal data as described in that policy.

We collect personal data for the purposes of account management, identity verification, fraud prevention, payment processing, and improving the platform experience. We do not sell your personal data to third parties.

You have the right to request access to the personal data we hold about you, to request corrections, and in certain circumstances to request deletion. To exercise any of these rights, contact us at [email protected].

9wicket reserves the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify registered players via email or a prominent notice on the platform. The updated terms will take effect from the date specified in the notification.

If you continue to use 9wicket after the effective date of any amendment, you are deemed to have accepted the updated terms. If you do not agree with the changes, you should stop using the platform and close your account before the effective date.

We recommend checking this page periodically to stay informed of any updates. The "Last Updated" date at the top of this page reflects when the most recent changes were made.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any disputes arising from your use of 9wicket that cannot be resolved through our internal complaints process will be subject to the jurisdiction of the relevant competent courts.

9wicket operates an internal complaints process for resolving player disputes. If you have a complaint, please contact [email protected] in the first instance. We aim to acknowledge all complaints within 24 hours and resolve them within 14 days. If you are not satisfied with the outcome of our internal process, you may escalate the matter through appropriate legal channels.

If you have any questions about these 9wicket Terms and Conditions, or if you need to raise a concern about your account, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your 9wicket account
• FAQ: Visit our FAQ page for answers to common questions

Our support team is available around the clock, every day of the year. We aim to respond to all email enquiries within a few hours. For urgent account issues, live chat is the fastest way to reach us.